Return Policy

We want you to be completely confident in every Willings purchase. Our return policy is designed to be fair to both our customers and our authentication standards.

30-Day Return Window

You may request a return within 30 days of delivery. The return request must be initiated by emailing support@willings.ltd with your order number and reason.

Eligible Returns

Our Fault — Free Return, Full Refund

• Item significantly different from the listing description
• Authentication concerns (we will refund in full and reimburse return shipping)
• Item arrived damaged beyond the disclosed pre-owned condition
• Wrong item shipped

For our fault returns: We provide a prepaid return label, refund the full purchase price plus original shipping.

Change of Mind — Returns Accepted with Conditions

• Item must be in the exact condition received (unworn, all tags/cards/dust bags/boxes intact)
• Customer pays return shipping
• 5% restocking fee applies (covers re-authentication and re-listing costs)
• Refund processed once item is received, inspected, and re-authenticated

Non-Returnable

• Items showing wear inconsistent with how they were returned
• Items returned without original packaging or accompanying items
• Items modified, altered, or repaired after delivery
• Final-sale items clearly marked as such on the listing

Refund Timeline

Once we receive your return:

• Inspection and re-authentication: 2-5 business days
• Refund issued to original payment method: 5-10 business days after inspection
• Total time from return shipment to refund landing: typically 10-15 business days

How to Return

1. Email support@willings.ltd with your order number, item, and reason for return
2. We respond within 24 hours with a Return Authorization (RMA) and return instructions
3. Pack the item securely with all original accessories
4. Ship using the provided label (our fault) or a tracked carrier of your choice (change of mind)
5. Refund issued after inspection per the timeline above

Questions?

Our customer support team is available at support@willings.ltd and replies within 24 hours.